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Work as a Dispatcher Supervisor in Canada

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If you have the right qualifications to work in Canada, you can apply for this Dispatcher job opening at Prab Transport LTD in Sherwood Park, AB, Canada. Working as a dispatcher can mean long, stressful hours planning trips and communicating with individual drivers on the ground to check on their progress. Once drivers are dispatched, your job is to constantly stay in touch with them to get information about vehicle breakdowns, project delays, delivery issues or any traffic delays.

Not only are you responsible for dispatching trucks and vehicles, but you’re also responsible for recording expenses for each trip, including mileage, fuel usage, and repairs. You’ll also keep records of all shipping and delivery data. As a dispatcher, you make sure that completed driver time sheets, payroll and other related summaries are in order. Sometimes your duties include finding new qualified drivers, ready to fill vacancies at a moment’s notice.

To be a good dispatcher, you need a little more than just making and recording calls. You need to be:

  • Organized
  • Focused
  • Attention to detail
  • Able to multitask
  • Adaptable
  • High level of self-confidence
  • Excellent communication skills
  • Empathic and compassionate
  • Exceptional emotional self-control

How difficult is it to be a dispatcher?

When you think of a dispatcher, you see some resemblance to an air traffic controller, but in this case you control trucks and dispatch vehicles. The job is demanding and profitable. To be successful, you need the skills required for this job. To be a good dispatcher, you need to know what it takes to be a dispatcher.

  • Take a ride
  • Cultivate relationships
  • Be open to feedback and collaboration
  • Use truck dispatching software
  • Use only one communication channel
  • Avoid “mission impossible” assignments
  • Refine driver scheduling
  • Set reasonable expectations
  • Plan ahead

Job requirements

  • Languages
  • English
  • Education
  • Secondary education (high school)
  • Experience
  • 1 year to less than 2 years
  • Specific Skills

Resolve work-related problems; requisition or order materials, equipment, and supplies; prepare and submit reports; establish work schedules and procedures; conduct performance appraisals; coordinate activities with other work units or departments; arrange for maintenance and repair work; arrange for employee training; coordinate, assign, and review work; plan, organize, and supervise operational logistics of the organization.

Business equipment and computer applications

MS Excel; MS Windows; MS Word; electronic scheduler.

Weight handling

Up to 20 lbs (9 kg)

Work environment

Transportation

Supervised workers

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Dispatchers for transport routes and crews; dispatchers and radio operators.

Working conditions and physical fitness

Fast-paced environment; work under pressure; attention to detail; tight deadlines

Ability to supervise

5-10 people

Personal aptitude

Initiative; effective interpersonal skills; flexibility; accuracy; ability to work in a team; excellent oral communication; excellent written communication; customer orientation; judgment; dependability; organization.

How to apply

By email

[email protected]

This employer promotes equal opportunity for all applicants, including those who self-identify as members of the following groups: Apprentices, Aboriginal peoples, persons with disabilities, newcomers to Canada, seniors, students, veterans, visible minorities, youth.

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